Return of goods

The buyer has the right to return the goods without explanation within 14 days.

To return the goods, you should contact customer support in any convenient way no later than 14 days after receiving the goods and inform the order number.

The buyer must return the goods within the next 14 days from the date of submission of the application or provide a certificate that he has transferred the goods to the delivery service within the specified period.

As soon as we receive the product in its original form, your money (excluding shipping costs) will be refunded within 30 days.

The item must be sent back in the same unused condition (including labels).

The cost of returning the goods is borne by the Buyer, except if the error is committed by the online store

If the product has been used, damaged or damaged in any way, the right of return is declined. About making a refund, write to the Email:

In accordance with the laws, some goods:

  • Tobacco and tobacco products;
  • Perfumes, cosmetics and beauty products opened once;
  • Photography and cinematography products that were discovered by the consumer;
  • Periodicals such as newspapers or magazines;
  • Underwear for men, women, boys and girls;
  • Tights, socks, stockings and similar products;
  • Bras, shapewear, corsets and similar products;
  • Other clothing that has been opened and is unsuitable for return for health or hygiene reasons;
  • Mechanisms and mechanical equipment;
  • Medical or surgical instruments and devices, if the package was opened after delivery;
  • Ground vehicles;
    Weighed and measured goods that have been specially prepared, sliced, etc. at the request of the buyer;
  • Goods made for the personal needs of a consumer who is a party to the contract;
  • Products made according to consumer specifications;
  • Products that deteriorate or age quickly;
  • Goods with such sealed packaging that does not fit.